Privacy Policy
To help with a visa application we necessarily handle sensitive documents — passports, bank statements, tax records. This page explains what we collect, why, how long we keep it, and what you can ask us to do with it. It is written to meet our obligations under India's Digital Personal Data Protection Act.
What we collect
- Contact details — name, mobile number, email address.
- Enquiry details — the service you are interested in, travel dates, number of applicants, whether you have been refused before, and anything you tell us.
- Application documents, only if you engage us and upload them — which may include passport pages, photographs, bank statements, income tax returns, employment letters, invitation letters, insurance policies and medical exam confirmations.
- Basic technical data — pages visited and approximate location, collected by our hosting provider for security and performance.
Why we collect it
- to respond to your enquiry and arrange a consultation
- to prepare your checklist and review your documents
- to remind you of deadlines and track your application status
- to issue invoices and meet our tax and accounting obligations
We do not use your data for automated decision-making or profiling. We do not sell your data. We do not share it with third parties for their marketing.
How we protect it
- documents are encrypted in transit and at rest
- access is restricted to the reviewer assigned to your file and the personnel who supervise them
- we do not transmit your documents over unencrypted email
- staff are bound by confidentiality obligations
How long we keep it
We delete your application documents 90 days after your application reaches a decision, unless you ask us in writing to retain them for a reapplication. Invoices and transaction records are retained for the period required by Indian tax law.
Enquiry details from people who never became customers are deleted within 12 months.
Who else sees it
We use a small number of service providers who process data on our behalf, under contract, solely to deliver our service: our website host, our form and email provider, our cloud storage provider, and our payment processor. We do not authorise them to use your data for any other purpose.
We disclose data to a government authority only where you have asked us to, or where we are legally required to.
Your rights
You may ask us to:
- confirm what personal data we hold about you, and provide a copy
- correct anything inaccurate or incomplete
- delete your data, subject to records we must retain by law
- withdraw consent for any processing that relies on it
- nominate another person to exercise these rights if you are unable to
Write to our Data Protection Officer at grievance@truenorthgulf.com (). We respond within 30 days. If you are not satisfied with our response you may complain to the Data Protection Board of India.
Cookies
This website does not set advertising or tracking cookies. Our host may set strictly necessary cookies for security and performance.
Children
Our services are intended for adults. Where an application includes a minor, we deal with their parent or legal guardian.
Changes
We will update this page if our practices change, and update the date at the top.